Dealing with Legal Issues as a Home Care Provider

This is why we offer, as part of our Home Care Insurance, legal expertise to give our clients the expertise they need, when they need it. Markel Law Hub will empower your business to maximise its legal rights and control its legal obligations. 

Legal expertise you can tailor

Markel Law Hub supports you by giving you access to over 200 fact sheets and over 500 legal documents to choose from, across the following key areas:

Health and safety law

• 64 focused fact sheets covering all the key health and safety issues that may arise

• All the latest health and safety news as it happens

• 64 precedent health and safety legal documents, including forms, checklists and policies

Employment law

• An employee handbook is an important tool to supplement employees’ contracts of employment. It can be selected, edited and formatted to suit your business needs

• A complete online guide to employment law, with 15 subject areas to choose from

• Over 290 precedent employment law documents ranging from contracts and policies to letters, checklists and forms

Business law

• Access to a diverse collection of focused guidance notes covering key issues that may arise

• Over 80 precedent business law documents for England and Wales and over 70 documents for Scotland including letters, forms, notices and agreements covering all the important commercial law matters

How can Markel Law Hub help your home care business?

Example problem:

A carer regularly takes time off and is late for work due to personal issues. Whilst sympathetic, this is affecting your business and other staff have started to complain that this employee is getting preferential treatment. 

How Markel Law Hub can help

Your employee handbook will outline what is expected of your employees and goes hand in hand with their contract. Using Markel Law Hub, you can tailor the employee handbook to meet your needs. In addition, you can find all the documentation on Markel Law Hub you need to record meetings with the employee, as well as downloadable fact sheets to advise you on employment law and ensure you are meeting your obligations as an employer. 

If further down the line you want to discipline the employee for unacceptable behaviour you will find all the templates you need to help you with this problem, without running the risk of ending up in an employment tribunal later down the line.

Home care insurance from Towergate

When you take out a home care insurance policy with us, you will automatically get access to this benefit. What is more, you will also get access to a 24 hour helpline giving you help when you need it most. 

Towergate Insurance has been providing specialist broking services to the care sector for more than 30 years. As well as a range of products and services created to meet the needs of home care businesses, their claims advisers all have specific expertise in the caring professions and can advise you on the right cover for your business.*

*All cover subject to insurers underwriting acceptance. 

About the author

Carolyn Baker-Mellor is a respected industry leader with over 35 years' experience within the care insurance sector. She works across a wide spectrum of insurance product and policy development, delivery and optimisation for care industry clients, including managing global corporate accounts, working closely with trade associations, and helping clients in protecting their businesses and personal assets. Her areas of expertise within the sector include care homes, nurseries, domiciliary care, hospices and charities.

Carolyn currently works at Towergate as Head of Care Insurance. Towergate is the UK’s leading independent insurance broking platform and forms part of the Ardonagh Group, an international network of over 100 offices and 7,000 people which incorporates leading brands in both Lloyd’s of London and global markets.

She previously worked for 10 years at Aon as a director, client services leader and assistant director for claims.