Travel Insurance Contacts

Coach Holidays

Insurance Cover Purchased Directly from Your Holiday Company

(excluding SunWorld Schemes)

To amend or renew your policy or holiday booking:

• Please contact the holiday company or tour operator that you have booked with.
  • Neither Towergate nor SunWorld can action these changes directly.

All claims except emergency or legal claims

• Tel: 01612 198 702, Monday to Friday 9am - 5pm
• Email: travelclaims@davies-group.com
• Post: ERGO Travel Insurance Claims, Davies Building, PO Box 1392, Preston PR2 OXE

For medical emergency, medical related expenses, repatriation and evacuation claims, contact our assistance company

• Tel: +44 (0) 1212 962 979, 24 hours

For legal costs and expenses claims, contact DAS Legal Expenses Insurance Company Limited

• Tel: +44 (0) 117 934 0548
• Email: newclaims@das.co.uk
• Post: DAS House, Quay Side, Temple Back, Bristol BS1 6NH
  
  

Holiday Home Bookings

Insurance Cover Purchased Directly from Sykes Cottages or Holiday Cottages

To amend or renew your policy or holiday booking

• Please contact the holiday company or tour operator that you have booked with.
  • Neither Towergate nor SunWorld can action these changes directly.

All claims except emergency or legal claims

• Tel: 01612 198 702, Monday to Friday, 9am to 5pm
• Email: travelclaims@davies-group.com
• Post: ERGO Travel Insurance Claims, Davies Building, PO Box 1392, Preston PR2 OXE

For medical emergency, medical related expenses, repatriation and evacuation claims

• Tel: +44 (0) 1212 962 979 assistance company
• Open 24 hours
  
  

For legal costs and expenses claims, contact DAS Legal Expenses Insurance Company Limited

• Tel: +44 (0) 117 934 0548
• Email: newclaims@das.co.uk
• Post: DAS House, Quay Side, Temple Back, Bristol BS1 6NH
  
  

SunWorld Travel Insurance for Coach Holidays

Insurance Cover Purchased Directly from Sunworld

Get a quote

• Visit: or
• Tel: 01371 705 159

Amend or renew your policy

• Tel: 01371 705 159

Make a claim

• Call: 0203 475 3630
• Non Emergency Assistance Monday to Friday, 9am - 5pm
• Emergency Assistance 24 hours
  
  

SunWorld Travel Insurance for non-Coach Holidays

Insurance Cover Purchased from a Towergate Branch

Get a quote

• Please contact your usual Towergate adviser.

Amend or renew your policy

• Please contact the Towergate branch from where you purchased your policy originally
• Change requests cannot be actioned by SunWorld directly

Make a claim

• Call: 0203 475 3630
• Non Emergency Assistance, Monday to Friday, 9am - 5pm
• Emergency Assistance, 24 hours

Direct Travel Insurance
Insurance Cover Purchased from www.towergatetravel.com

Get a quote

• Visit https://towergatetravel.com/Customer/index.aspx

Amend or renew your policy

• Tel: 0800 389 5904
• Email: travel@doainsurance.co.uk

Make a claim

• Call 0203 475 3630
• Non Emergency Assistance, Monday to Friday, 9am - 5pm
• Emergency Assistance, 24 hours